[fr]

Me voilà de retour de Tenerife, le voyage fut aussi amusant que relaxant ! Malheureusement, nous avons eu des problèmes lors du voyage de l'aller avec une compagnie aérienne qui, de par son vol retardé, nous a fait passer une nuit à Madrid. Rien de bien grave puisque la compagnie suivante nous a très gentiment offert le voyage le jour suivant et aidés à trouver un hôtel à prix raisonnable pour la nuit.

Here am I again, the trip to Tenerife was really fun and relaxing (I’ll post photos soon !). Not such was our travel ! We encountered several problems with an the EasyJet airline and thought for a moment that we would have to go back home (we missed a fly due to a belated arrival in Madrid). I would now easily recommend anyone to try to avoid low-cost companies as possible when flying with escales that aren’t connected between themselves… and I also recommend the company AirEuropa that was really kind and booked for us the day after freely, fortunately, even if they weren’t responsible at all for the belated fly (with EasyJet). AirEuropa was also kind enough to help us finding an hotel with a reasonable price inside Madrid.

In Tenerife we learnt that European passenger laws bring several rights, for flights belated with 2 hours and 1500km (which happened to us) such as paying any fees occurring to the passenger due to the delay they caused (hotel, tickets, refreshments, meals, unused and reserved night hotels). But the Easyjet staff in Madrid was not even helpful (they just said : “we cannot do anything, just go on the net reading what your rights are, you could maybe get a refreshment” (which we never had, ahah). I don’t know if it’s incompetence or if that’s really how the company works… I’m working writing a nice letter right now in order to see if we can get some compensation… cross fingers please ! (notice they also did break my suitcase on the return trip, sigh). I’ll keep you updated on this.